Data Marketing

Real-Time Information

A client had over 100 laser printers at different locations across the UK. These printers delivered hourly, time critical, information to the sites. The help desk had to telephone each site daily to check the printer status, or wait for the end user to complain. Most complaints were non technical: "the printer doesn't work". This was of little use in diagnosing the fault, which could range from a serious network problem to simply being out of paper.

Our response was to develop a system to constantly monitor the printers and check they were functioning, saving the client time and expense, and delivering a customer-focussed quality solution. The help desk was given a control panel application showing the status of all the printers at a glance, with detailed information and status history available at the click of a button. This allowed the help-desk to immediately identify the cause of the problem, be it a network issue, hardware failure, paper jam or simply out of paper, etc.

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